Vice President Sales for large Independent food distributor in Ontario

National General Manager Retail Operations for Canada’s largest retail network

Developed and managed multi-million dollar public and private sector budgets

Reduced annual business expense through cost effective measurements

Provided leadership in public sector labour negotiations

Owned and managed a successful Bed and Breakfast in Niagara-on-the-Lake (Old Town)

• Rated No 4 Bed and Breakfast in Niagara-on-the-Lake (Trip Advisor)

• Trip Advisor Certificate of Excellence 4 years in row

• Customer Choice Award 2013 (Trip Advisor)

Member of Bed and Breakfast Association (BBA) Board of Directors

Represented BBA on Town’s BnB Bylaw Committee

Coordinated cost reductions and staff coverage over a large geography while maintaining high customer satisfaction

Key negotiator in discussions with business, government and unions to reach satisfactory agreements

Developed customer service levels for Retail Postal Outlets in urban and rural areas for the Government of Canada

Developed and led largest retail transformation from a public-owned business to private sector

Developed and deployed Canada’s largest point of sale system (over 6000 units), for Canada Post

Lead extensive IT development project for Canada Post Corporation

Consulted internationally on retail postal franchising